Large international firms are highly protective of their brand, such as Coca Cola, IBM, Mercedes Benz, etc. You can use different wording, but you have to be clear on the credit period. And so far, the last 10, 11 years have been fantastic.
Part of being a good entrepreneur is to track the progress of your business periodically. Some people get so obsessed with these statistics and numbers that they often spend hours every night computing and plotting progress. For many businessmen, these metrics serve as a gauge on whether the company is doing well or not. But is tracking the metrics really that important? Isn’t the job of the accountants enough by computing the income generated by the company? Apparently, metrics isn’t just about the income garnered. There are other aspects of tracking involved.
You must make yourself comfortable in their environment while you try to sell them what you have to offer. He also said that they should depart from those who fail to accept them. This means that you must never waste your time with any customer whom you can see has already made up his mind not to patronize you. You must know that there will be a lot of other people who are willing to patronize you. So, do not waste time with a bad customer. Move on to the next person.
When you hear the word “report” get into the habit of thinking, “Is there another way I could get the client/boss the information they require?” Perhaps a short memo or oral report would have more impact and you could get them the information more quickly. Remember bosses don’t want reports – they want information to help them make decisions.
35. For each project you have on the go (and a project could be anything – work and domestic – produce a project summary top sheet. This top sheet will keep a running record of the last action taken and what you have to do next. This is great for people picking up where you left off and for you to transfer items to your “to do” list.
Details of the purchase/service (Make this an itemized listing of all products purchased / services provided. The more details given, the fewer queries will be received from your clients. This is especially the case when service had been provided and charged on the time basis – like accountants and solicitors).
Pay attention to life management after the deal. Explore all of your options. Talk with your spouse. Setting personal goals won’t mean much if your spouse refuses to share them.
As an agent you cannot worry about the things you cannot control, such as the behaviours of the other agents. You can only control your behaviours. There is a quote I love and try to honour and it is “Let deeds, not words be your adorning!” Too many agents talk too much and listen too little. To be able to succeed in your efforts to establish your brand, reputation and image, pay more attention to your behaviours and less attention to your words. If you do this, you will become known for your brand and be recognized as a different kind of agent who can be trusted. If they trust you, you can develop a relationship and then everything is possible, like making a sale and referring you to others. Branding is critical to your future. I wish you continued success!